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Clear, friendly guidelines to help every guest enjoy a smooth and joyful creative experience

At Burst of Butterflies Create & Paint Studio, we want every visit to feel welcoming, inspiring, and stress-free. These studio policies help ensure a positive experience for guests, families, groups, and our team. We appreciate your understanding and cooperation — these guidelines keep our studios running safely, efficiently, and enjoyably for everyone.

🎨 General Studio Policies

✔ Open Studio Painting

  • Walk-ins are welcome during open hours at both locations.
  • Last seating is generally 60 minutes before close to allow enough time to paint.
  • Larger groups (5 or more) are encouraged to call ahead for availability and for a Table Reservation.

✔ Project Pickup

  • Finished pottery typically takes 7–10 days to fire.
  • We will text when your project is ready.
  • Due to storage limitations, completed projects must be picked up within 30 days unless arranged otherwise.

✔ Outside Food & Drinks

  • Water bottles are welcome.
  • Outside food is allowed for private parties and select events.
  • For regular studio visits, please check with staff before bringing in food. Most of the time food at your table is ok.
  • Alcohol is permitted only at designated BYOB events and by request in Open Studio Areas and must follow Arizona state guidelines.

⏰ Class & Event Policies

✔ Arrival Time

Please arrive 10–15 minutes early for classes and events to get checked in, seated, and ready to begin.

✔ Late Arrivals

Classes begin promptly.
Guests arriving more than 15 minutes late may need to reschedule, join a future class, or switch to an open-studio option if available.

✔ Age Requirements

  • Kids & Family classes typically welcome ages 6+ (varies by project).
  • Adult Paint & Sip and wheel throwing events are generally 18+ unless otherwise specified.
  • Children under 14 must be accompanied by an adult unless enrolled in a designated drop-off kids class.

✔ Class Registration

  • Registration is required for all workshops, special events, and clay classes.
  • Seats are reserved only once payment is completed.

🎉 Private Parties & Group Events

✔ Booking

Private parties require:

  • a reservation
  • a deposit
  • and confirmation of project type

✔ Party Duration

Most parties run 1.5–2 hours, depending on the activity.

✔ Guest Count

Final headcount is requested 48 hours before the event.

✔ Outside Items

Snacks, drinks, decorations, and gifts are welcome.
Please check with our staff if you have special requests.

🔥 Clay & Kiln Policies

✔ Clay Turnaround Times

Clay projects require:

  • drying time
  • a bisque firing
  • optional glazing
  • glaze firing

Typical turnaround is 2–3 weeks.

✔ Cracks, Breaks & Kiln Variations

Ceramics is both an art and a science.
While rare, cracks, glaze variations, and unexpected kiln reactions can occur.
We handle your pieces with care at every stage, but we cannot guarantee results due to the nature of the medium.

✔ Re-Firing & Repairs

We offer simple repairs (when possible) and can re-fire glaze issues in many cases.
Some repairs may carry a small fee depending on materials and time.

👪 Children & Family Guidelines

✔ Supervision

Children under 14 must be supervised by an adult unless the event is specifically designated as a drop-off kids class.

✔ Studio Respect

We ask that all children:

  • walk inside the studio
  • respect artwork and equipment
  • follow instructor directions
  • stay within public areas (not staff-only zones)

🧼 Clean-Up & Materials

✔ Studio Tools

Please handle brushes, sponges, tools, and glazes with care and return them to the designated areas. Most often, we ask that you leave the mess to us and we will clean your brushes and other tools.

✔ Messes

Creativity can be messy — and that’s okay!
Our staff will assist with cleanup, but we appreciate guests keeping their workspaces tidy and notifying us of any spills.

💳 Payment, Refunds & Credits

For full details, see our Class Cancellation and Credit Page

✔ Payments

We accept:

  • credit/debit cards
  • gift cards
  • Apple/Google Pay
  • Cash – No bills over $20 please

✔ Cancellations

Class cancellations must follow the guidelines outlined in our Refund Policy page.

✔ Gift Cards

Gift cards are non-refundable but never expire.

✔ Link to Details

For full financial policies, please visit:
👉 [Refund Policy]

🐾 Pets

Service animals are always welcome.
For the safety of all guests and artwork, non-service animals are permitted inside the studio only if:

  • Well behaved and friendly
  • On a leash or in a carrier
  • non-disruptive

In some cases, you may be asked to seat on our patio with your larger or anxious pet in order for courtesy of other guests.

📸 Photos & Media

We often take photos during classes and events to celebrate creativity.
If you prefer not to be photographed, please let a staff member know — we are always happy to accommodate.

📞 Have Questions? We’re Here to Help.

We want your creative experience to be enjoyable from start to finish.
If you’re unsure about a policy or have special circumstances, just reach out — we’re always happy to work with you.

📧 Contact Us
📞 Chandler: 480.559.8016
📞 Peoria: 623.214.3133

We can’t wait to create something beautiful with you!